Stressless with Therapy Animals

January 22, 2020 - April 20, 2020
Role: Experience Designer Tool: Adobe XD, Illustrator
1.0 Background
According to World Health Organization, As of 2020, there are more than 264 million people suffer from depression. It is a leading cause of disability worldwide. College students are under a lot of stresses and can lead to depression. This project means to find a way to help reduce college students' stress by introduce therapy animals into students' living learning community.

2.0 Research

To understand students' attitude toward animals, I sent out a survey containing 7 short questions to students at Northeastern University. I got 30 useful responses.

Throughout the survey, I found out that

+ 96% of students think animals have positive effects on reducing stress

+ 85.7% of students think they feel less stressed when they are around with animals

2.1 Interview

After the survey, I found out students at Northeastern University have positive attitude towards animals. So I set up an interview with 5 selected students to get ideas about how to bring animals into our living learning community.

+ What would you rate your current stress level on a scale from 1-10?
+ Do you think a living learning community that allows pets would be a possibility for the future?

2.2 Experience Map

After interviews, I gathered information about students’ schedule and created a persona with a user experience map to understand a student’s typical week at Northeastern University, and the potential stress they can get without any external helps. With the map I can better illustrate when stress may come in.

3.0 Ideation

3.1 Problem Framing

After research, I found out the question is how to let students interact with animals throughout a normal week at school to help relieve students’ stress during week days.

"how might we help relieve students’ stress during week days by letting students interact with animals throughout a normal week at school. "

3.2 Brainstorming

I do Crazy 8's section to brainstorm about ideas to invite therapy animals into students' community. I sketched out 3 ideas in details. After some brainstorming and research, I came across an idea to let student request therapy animals to sit in class.Then the question is where to hold these animals and who takes care of them.

3.3 Competitive Analysis

During competitor research, I found out there is a Boston local therapy animals agency can provide with experienced therapy animals.

3.4 Idea Refining

I came up with an idea that a win-win cooperation can be made between Caring Canines and Northeastern University. In this way, the school doesn’t need to worry about where and who to take care of the animals and the students can volunteer to help the agency.

  • Keep track of users stress level
    • Monitor your stress level
    • Generate stress level graph
    • Remind you when stress level is unusual
    • Give out suggestions to relieve stress

  • Request therapy animal sit in class
    • Bring therapy animal in your selected class
    • Help confirm with your professors and colleagues
    • Provide different types of animals

  • Make appointment with therapy animals
    • 1v1 appointment with experienced therapy animals
    • Variety of animals for selection

  • Make appointment with therapy animals
    • Give out opportunities to work withanimals
    • Help bring therapy animals to those who need them
    • Have fun and help others at the same time

4.0 Wireframe

4.1 Usertesting Feedback

Challenges

Ideas

Can do volunteer there to help people and at the same time relieve stress
Add ability to let users choose which kind of animals they want.
Maybe have event features, group of people play with group of animals
Add features to see overall data in graph by time(semester, week, two weeks, etc)
Add rating/feedback of therapy animals
a line under stressless to represent animal
At appointment page: show location and distances and how long it need for the whole service, including how long to get there.
If stress level is super high, add suggestions: seek professional help.
give more data points when recording stress, what are you doing?(dropdown) to see pattern?
Add ability to leave symptoms or reasons under stress level record to provide more data.
Stress page: Give AI suggestions. What to do can most help to reduce these stress?
Put get started button on every page when onboarding

5.0 Prototype

Other works